{"id":1025,"date":"2025-03-23T13:59:52","date_gmt":"2025-03-23T12:59:52","guid":{"rendered":"https:\/\/mertz-design.dk\/?page_id=1025"},"modified":"2025-03-23T14:24:02","modified_gmt":"2025-03-23T13:24:02","slug":"terms-and-privacy-policy","status":"publish","type":"page","link":"https:\/\/www.mertz-design.dk\/en\/terms-and-privacy-policy\/","title":{"rendered":"Terms &amp; Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1025\" class=\"elementor elementor-1025\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-3396282 e-flex e-con-boxed e-con e-parent\" data-id=\"3396282\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df63ce7 elementor-widget elementor-widget-heading\" data-id=\"df63ce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7bd46 elementor-widget elementor-widget-text-editor\" data-id=\"cf7bd46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.1. General Information<\/strong><\/h4><p>These terms and conditions apply to all purchases made on <a href=\"https:\/\/www.mertz-design.dk\">www.mertz-design.dk<\/a>, operated by:<\/p><div style=\"margin-left: 20px;\"><strong>Mertz-Design ApS<\/strong><br \/>Tyge Rothes vej 3<br \/>5230, Odense M<br \/>Denmark<br \/>CVR-no.: DK31893909<br \/>E-mail: info@mertz-design.dk<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a91c3b8 elementor-widget elementor-widget-text-editor\" data-id=\"a91c3b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.2. Secure Online Shopping<\/strong><\/h4><p>We use Bambora\u2019s payment system, which meets all applicable security requirements and is certified by international standards. All payments are processed through an encrypted SSL connection to protect your information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51214e7 elementor-widget elementor-widget-menu-anchor\" data-id=\"51214e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"prices-and-payment\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-259ee59 elementor-widget elementor-widget-text-editor\" data-id=\"259ee59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.3. Prices &amp; Payment<\/strong><\/h4><p>All prices are stated in Danish kroner (DKK) and include 25% VAT. The price displayed at the time of ordering is the applicable price. We accept the following payment cards:<\/p><ul><li>Dankort<\/li><li>Visakort<\/li><li>Mastercard<\/li><li>JCB<\/li><li>Maestro<\/li><li>ApplePay<\/li><\/ul><p>Payment is only charged when the order is dispatched.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb6004 elementor-widget elementor-widget-menu-anchor\" data-id=\"fcb6004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"delivery-and-shipping\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a410a54 elementor-widget elementor-widget-text-editor\" data-id=\"a410a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.4. Delivery &amp; Shipping<\/strong><\/h4><p>We ship with GLS, DAO365, or PostNord. Stock items are typically delivered within 3-5 business days within Denmark. Customized items may have longer delivery times, which will be communicated at the time of ordering.<\/p><ul><li>Orders over 800 DKK are shipped free of charge within Denmark.<\/li><li>Orders under 800 DKK are subject to a shipping fee of 40 DKK (to the nearest parcel shop).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8400fe elementor-widget elementor-widget-menu-anchor\" data-id=\"f8400fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"right-of-withdrawal\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c78f680 elementor-widget elementor-widget-text-editor\" data-id=\"c78f680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.5. Right of Withdrawal<\/strong><\/h4><p>You have the right to cancel your purchase within 14 days from the day you receive the item. For purchases made between November 24 and December 24, the return deadline is extended to January 31.<\/p><p>To cancel your purchase, send an email to info@mertz-design.dk with:<\/p><ul><li>Order number<\/li><li>Order date<\/li><li>Billing name and address<\/li><\/ul><p>Returns are at your own expense and must be shipped no later than 14 days after notifying us of your withdrawal.<\/p><div style=\"margin-left: 20px;\"><p><strong>1.5a. Depreciation<\/strong><br \/>The item must be returned in the same condition as received. If the item has been used beyond regular inspection, a deduction may be applied based on its reduced market value.<\/p><p><strong>1.5b. Return Policy<\/strong><br \/>You are responsible for return shipping costs and ensuring proper packaging. We recommend using the original packaging and a trackable shipping method.<\/p><div style=\"margin-left: 20px;\"><strong>Return Address<\/strong>:<br \/>Mertz-Design ApS<br \/>Tyge Rothes vej 3<br \/>5230, Odense M<br \/>Denmark<\/div><div>\u00a0<\/div><p><strong>Note:<\/strong> Mark the package with <strong><em>RETURN<\/em><\/strong> for faster processing.<\/p><p><strong>1.5c. Responsibility<br \/><\/strong>You are responsible for ensuring the item is securely packaged. Any damage due to inadequate packaging is your responsibility.<\/p><p><strong>Note:<\/strong> Shipments without postage or sent cash on delivery will be refused.<\/p><p><strong>1.5d. Refunds<\/strong><br \/>Refunds are processed within 14 days of receiving the returned item. The refund will be issued using the same payment method as the original purchase. We may withhold the refund until we have received the return package or proof of timely shipment.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b76a104 elementor-widget elementor-widget-menu-anchor\" data-id=\"b76a104\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"warranty-and-claims\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b31d466 elementor-widget elementor-widget-text-editor\" data-id=\"b31d466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.6. Warranty &amp; Claims<\/strong><\/h4><p>You have a 24-month warranty (12 months for business purchases). Any defects or faults must be reported within a reasonable time \u2013 no later than 2 months after discovery.<\/p><p>Send your claim to info@mertz-design.dk with:<\/p><ul><li>Order number<\/li><li>Description of the defect<\/li><li>Photos (if possible)<\/li><\/ul><p>For justified claims, we cover reasonable shipping costs. Please include a copy of the shipping receipt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b511f3 elementor-widget elementor-widget-menu-anchor\" data-id=\"0b511f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"privacy-policy\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7bc384 elementor-widget elementor-widget-text-editor\" data-id=\"f7bc384\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.7. Disclaimers<\/strong><\/h4><p>We reserve the right to errors, price changes, and out-of-stock items.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ec71a elementor-widget elementor-widget-heading\" data-id=\"d4ec71a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04f5f66 elementor-widget elementor-widget-text-editor\" data-id=\"04f5f66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Mertz-Design ApS, we take your data protection seriously. Here you can read how we collect, store, and use your information, as well as your rights.<\/p><h3 class=\"wp-block-heading\" style=\"font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif, sans-serif; color: #484f56;\">2.1. Collection of Personal Data<\/h3><p>We only collect personal data relevant to your activity with Mertz-Design ApS, including:<\/p><ul><li>Information you provide, such as name, address, phone number, and email when purchasing products or leather samples.<\/li><li>Technical information about your device (computer, tablet, smartphone), IP address, and approximate location.<\/li><li><p>Pages you visit on our website.<\/p><\/li><\/ul><p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p><p>We may also use cookies to track the contents of your shopping cart while you browse.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p><h3 class=\"wp-block-heading\">2.2. Processing &amp; Use of Personal Data<\/h3><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>We use your information for the following purposes:<\/p><ul><li>Processing and delivering your orders.<\/li><li>Sending order confirmations, shipping details, and invoices.<\/li><li>Managing returns and complaints.<\/li><li>Improving our website and customer experience via cookies (see our <a style=\"text-decoration-line: underline; background-color: #ffffff;\" href=\"https:\/\/mertz-design.dk\/da\/privacy-policy\/\">Cookie Policy<\/a> for details).<\/li><\/ul><p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p><p>Your contact details, such as name and address, are collected to fulfill your order. Your email is used to send order confirmations, shipping details, and invoices.<\/p><p>For payments, you will be redirected to our payment provider, ePay, which securely processes your card details. We only receive anonymized transaction data to link payments to orders. We do not store your card information.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p><h3 class=\"wp-block-heading\">2.3. Security \u2013 We Protect Your Data<\/h3><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>We have implemented technical and organizational security measures to protect your information from unauthorized access, misuse, and loss. Only trusted employees have access to your data, and we continuously review our security procedures.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p><h3 class=\"wp-block-heading\">2.4. Data Retention &amp; Deletion<\/h3><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>We store your data as long as required by law or as relevant for the purpose of collection. Your information (except your email if you have opted into promotions) will be deleted five years after you received your product or service.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p><h3 class=\"wp-block-heading\">2.5. Data Sharing<\/h3><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>We do not sell your personal data to third parties, nor do we transfer your data outside the EU.<\/p><p>We only share your information with:<\/p><ul><li>Third-party services assisting with shipping, accounting, and website operations.<\/li><li>Authorities if required by law.<\/li><li>Our payment provider in connection with transactions.<\/li><\/ul><p>We use only data processors within the EU or in countries that offer adequate data protection.<\/p><p>We have signed data processing agreements with our service providers to ensure compliance with applicable laws.<\/p><p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p><p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p><h3 class=\"wp-block-heading\">2.6. Your Rights<\/h3><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>You have the right to:<\/p><ul><li>Access and correct\/update your personal data.<\/li><li>Request deletion of your data if no longer necessary.<\/li><li>Withdraw consent for data processing.<\/li><li>File a complaint with the <a href=\"https:\/\/www.datatilsynet.dk\/\">Danish Data Protection Agency<\/a> if you believe your data is not handled correctly.<\/li><\/ul><p>To exercise your rights, contact us at info@mertz-design.dk.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p><h3 class=\"wp-block-heading\">2.7. Publisher<\/h3><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>This website is owned and operated by:<\/p><p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p><p><strong>Mertz-Design ApS<\/strong><br \/>Tyge Rothes vej 3<br \/>5230 Odense M<br \/>CVR-no.: DK31893909<br \/>E-mail: info@mertz-design.dk<br \/>Phone: +45 28400390<\/p><p><strong>The data controller is<\/strong>: Daniel Mertz<\/p><p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c49efe elementor-widget elementor-widget-text-editor\" data-id=\"2c49efe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Last updated<\/strong>: March 11, 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Terms &amp; Conditions 1.1. General Information These terms and conditions apply to all purchases made on www.mertz-design.dk, operated by: Mertz-Design ApSTyge Rothes vej 35230, Odense MDenmarkCVR-no.: DK31893909E-mail: info@mertz-design.dk 1.2. Secure Online Shopping We use Bambora\u2019s payment system, which meets all applicable security requirements and is certified by international standards. All payments are processed through [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1025","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Privacy Policy - Mertz Design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mertz-design.dk\/en\/terms-and-privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Privacy Policy - Mertz Design\" \/>\n<meta property=\"og:description\" content=\"1. Terms &amp; Conditions 1.1. 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Terms &amp; Conditions 1.1. General Information These terms and conditions apply to all purchases made on www.mertz-design.dk, operated by: Mertz-Design ApSTyge Rothes vej 35230, Odense MDenmarkCVR-no.: DK31893909E-mail: info@mertz-design.dk 1.2. Secure Online Shopping We use Bambora\u2019s payment system, which meets all applicable security requirements and is certified by international standards. 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